At Supreme Jewelry, we stand behind the enduring value of our craftsmanship. Whether you are looking to refresh your collection or liquidate an asset, our policies are designed to provide clarity and prestige.
Last Updated · 13 July 20251 The Supreme Buyback Program
Cash Refunds
We offer a guaranteed buyback option for clients wishing to return their pieces for a cash refund within one year (365 days) of the original invoice date.
| Detail | Terms |
|---|---|
| Refund Value | 60% of the original invoice amount |
| Deduction | 40% administrative and processing fee |
| Eligibility Window | Within 365 days of original invoice date |
Eligibility Requirements
- Item must be in its original condition
- Original invoice must be presented
- Diamond certifications (GIA, IGI, etc.) must be included where applicable
2 Exclusive Exchange & Upgrade Policy
Should you wish to evolve your style, Supreme Jewelry offers an elegant exchange program within one year of purchase.
| Detail | Terms |
|---|---|
| Trade-in Value | 70% of original invoice amount |
| Deduction | 30% applied on trade-in |
| Eligibility Window | Within one year of purchase |
This credit can be applied toward the purchase of any new masterpiece from our collections or held as a discount for a future acquisition.
3 Pricing & Valuation Disclaimer
At Supreme Jewelry, we strive for absolute precision in our digital boutique. However, due to the volatile nature of precious metal markets and potential system synchronizations, errors may occur.
- Right of Cancellation: Supreme Jewelry reserves the right to decline or cancel any order placed for a product listed at an incorrect price
- Commitment: If an order is canceled after payment has been processed, a full 100% refund will be issued immediately to your original payment method
4 1-Year Signature Warranty
Our commitment to excellence extends far beyond the point of purchase. Every Supreme Jewelry creation is protected by a 1-Year Limited Manufacturing Warranty from the date of invoice.
What Is Covered
- Manufacturing defects
- Structural integrity of settings or clasps (excluding stone loss)
What Is Not Covered
- Stone loss (private insurance recommended)
- Normal wear, scratches, or accidental damage
- Theft or loss
- Unauthorized repairs, resizing, or third-party alterations
Warranty claims are subject to inspection. This policy does not limit rights granted under applicable GCC consumer protection laws.
5 How to Initiate a Request
To begin a buyback, exchange, or warranty claim, please contact our Private Client Concierge:
- Email us at info@supremeluxe.com
For your security, all items submitted for refund or exchange undergo a rigorous inspection by our master gemologists to verify authenticity and condition before funds are released.
