Shipping Policy

PROCESSING TIME

Orders are processed within 3–5 business days after payment confirmation.

During peak periods, processing may take up to 7 business days.

Once your order has been dispatched, a shipping confirmation email with tracking details will be sent.

Custom or bespoke orders operate on a separate production timeline, which will be confirmed during the design stage.

SHIPPING METHODS & DELIVERY TIMELINES

Estimated delivery times from dispatch:

• UAE (Dubai & Local): 3–5 business days
• GCC Region: 4–6 business days
• Middle East (Other): 5–7 business days
• Europe: 5–9 business days
• Asia-Pacific: 5–9 business days
• Americas: 7–12 business days
• Rest of World: 7–14 business days

Expedited shipping may be available upon request. Please contact us before placing your order.

SHIPPING COSTS

Shipping costs are calculated at checkout based on destination and order value.

Complimentary shipping may be offered above selected order thresholds, as displayed during checkout.

For high-value orders, fully insured shipping is strongly recommended.

PACKAGING

Every Supreme Luxe Jewels piece is carefully packaged in our signature branded presentation box and dust pouch, ready for gifting upon arrival.

High-value items include additional protective outer packaging and tamper-evident seals.

If your order is a gift, please mention this in the order notes and we will ensure presentation-perfect packaging.

ORDER TRACKING

Once dispatched, you will receive a shipping confirmation email containing your tracking number and real-time shipment tracking link.

For shipment assistance, contact us via:

WhatsApp: +971 42352901
Email: hello@supremeluxejewels.com

CUSTOMS DUTIES & IMPORT TAXES

International shipments may be subject to customs duties, taxes, or clearance fees imposed by local authorities.

These charges are the responsibility of the recipient and are not included in product or shipping prices.

Supreme Luxe Jewels is legally required to declare accurate shipment values and cannot mark shipments as “gift” or under-declare values.

INSURANCE & LIABILITY

All orders are shipped fully insured for their declared value.

Risk of loss transfers to the customer upon confirmed delivery.

If your shipment is lost or damaged during transit, please contact us within 48 hours of the expected delivery date.

FAILED OR RETURNED DELIVERIES

If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you to arrange re-delivery.

Additional shipping charges may apply.

Supreme Luxe Jewels is not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

CONTACT US

WhatsApp: +971 42352901
Email: hello@supremeluxejewels.com